DELIVERY & RETURNS

Delivery Policy

At our store, we take pride in ensuring a smooth and efficient delivery process for our customers. To provide the best service possible, we have dedicated store staff who will personally deliver your items to the address provided during the checkout process.

Upon delivery, our staff will verify the condition and accuracy of the items to ensure they match your order. We kindly request you to be available at the provided address during the scheduled delivery time. If you are unable to be present, please inform us in advance and arrange for someone trustworthy to receive the delivery on your behalf.

It is important to note that once the items are delivered and accepted by you or your representative, they are considered as successfully delivered and verified. At this point, they are no longer eligible for returns or exchanges, unless they are found to be damaged or defective.

To ensure a smooth and hassle-free delivery process, kindly review the following guidelines:

Accurate delivery address: Please provide a complete and accurate delivery address, including any additional instructions or landmarks. This will help our staff locate your address easily and ensure a timely delivery.
Delivery time: Our staff will contact you to schedule a suitable delivery time. Please ensure you are available at the provided address during the scheduled time to receive the items.
Delivery verification: Upon delivery, please carefully inspect the items to ensure they match your order and are in good condition. If you notice any damage or defect, please inform our delivery staff immediately.
Authorized receiver: If you are unable to receive the delivery personally, please inform us in advance and provide authorization for someone else to receive the items on your behalf. This authorized receiver should be able to verify the items and their condition upon delivery.

We appreciate your understanding of our delivery policy. If you have any further questions or need assistance, please do not hesitate to contact our customer service team. We look forward to serving you and ensuring a satisfying shopping experience.

Return & Exchange Policy

Thank you for choosing Rehoboth Beauty Supply. We strive to provide the best quality products and services to our customers. However, at this time, we do not accept any returns or exchanges.

Please make sure to carefully review the product details and specifications before making a purchase. If you have any questions or concerns, feel free to reach out to visit us, call us, or email us before placing an order.

We understand that certain circumstances may require returns or exchanges, such as damaged or defective items. In such cases, please contact our customer service team within 48 hours of receiving your order. We will assess the situation and provide a suitable resolution, which may include a replacement or refund.

We recommend keeping your order details, including order number, product descriptions, and purchase receipts, as they might be required for reference purposes during the resolution process.

We appreciate your understanding of our return & exchange policy. If you have any further questions or need assistance, please do not hesitate to contact us!